Phoenix Collective App — Terms & Conditions
Last updated: February 5, 2026
These Terms & Conditions (“Terms”) govern your access to and use of the Phoenix Collective mobile application and related services (collectively, the “Services”). By downloading, accessing, or using the Services, you agree to these Terms. If you do not agree, do not use the Services.
1) Who We Are
Phoenix Collective is operated by Fish Socks, LLC (“Phoenix Collective,” “we,” “us,” or “our”).
Contact: contact@fishsocksllc.com
Mailing address: John King PO Box 1436 Grapevine, TX 76099
2) Eligibility
You must be at least 18 years old (or the age of majority where you live) to use the Services, or have a parent/guardian’s consent where permitted by law. By using the Services, you represent that you meet these requirements.
3) Not Medical Advice / No Emergency Services
Phoenix Collective provides educational content, tools, community discussion, and (if purchased) coaching calls intended to support wellbeing, resilience, and performance.
- The Services are not medical advice, not a substitute for professional diagnosis or treatment, and do not create a doctor-patient or therapist-client relationship unless explicitly stated in a separate written agreement.
- The Services are not emergency services. If you believe you may be in immediate danger or need urgent help, call local emergency services.
4) Accounts and Security
To access some features, you may need an account.
- You agree to provide accurate information and keep it updated.
- You are responsible for maintaining the confidentiality of your credentials and for activity on your account (except where caused by our failure to secure the Services).
- You agree to notify us promptly of any unauthorized access.
5) Subscriptions, Purchases, and Billing
Some features require payment (subscriptions and/or in-app purchases).
- Payments are processed via the Apple App Store and/or Google Play (or another authorized provider).
- Pricing, billing cycle, auto-renewal, and cancellation are displayed at purchase.
- Refunds and charge disputes are governed by the applicable store/provider policies, unless otherwise required by law.
6) Community Posting (User Content) and Community Rules
The Services include community features that allow you to post, upload, store, or submit content (“User Content”).
A) You own your User Content; you grant us a limited license
You retain ownership of your User Content. You grant Phoenix Collective a non-exclusive, worldwide, royalty-free license to host, store, reproduce, display, and distribute your User Content only as necessary to operate, provide, and improve the Services (including formatting, backups, and moderation).
B) You are responsible for what you post
You agree not to post or share User Content that:
- is unlawful, threatening, abusive, harassing, defamatory, hateful, or discriminatory
- violates another person’s privacy, publicity, or intellectual property rights
- contains pornographic or sexually explicit content
- encourages self-harm, violence, or illegal activity
- includes malware, spam, scams, or attempts to disrupt the Services
- discloses anyone’s confidential information (including your own) you do not want shared
C) Moderation and enforcement
We may (but are not required to) monitor, review, remove, restrict, or delete User Content, and suspend or terminate accounts that violate these Terms or harm the community. We may take action with or without notice where appropriate for safety, integrity, or legal compliance.
D) No reliance on community content
Community posts are user-generated and reflect personal opinions/experiences. Phoenix Collective does not endorse or verify community statements and is not responsible for User Content posted by others.
7) Coaching Calls (If Offered/Included With Your Plan)
Phoenix Collective offers coaching calls as part of certain subscriptions or programs (the “Coaching Services”).
A) Coaching scope and disclaimer
Coaching Services are educational and supportive in nature and are not:
- psychotherapy or counseling
- medical diagnosis or treatment
- crisis or emergency support
You are responsible for your decisions, actions, and outcomes. We do not guarantee specific results.
B) Scheduling, rescheduling, and missed sessions
- Coaching calls must be scheduled through the method provided in the Services (e.g., an in-app scheduler or booking link).
- Cancellation/reschedule policy: 24 hours notice is required for reschedule of a coaching session. Missed/no show sessions will not be refunded in any way. Coaching is one of the benefits of certain subscriptions levels, but it is the responsibility of the user to schedule and take advantage of these sessions.
- If a coach must reschedule, we will provide reasonable notice and offer alternative times.
C) Confidentiality and limits
We treat coaching communications as private as reasonably possible, subject to:
- your choices to share information in community spaces or with others
- legal obligations (e.g., valid legal requests)
- safety concerns where disclosure is required or permitted by law
D) Recordings
- Calls are not recorded unless clearly disclosed and you provide consent.
8) Intellectual Property
All Phoenix Collective content (text, audio, video, graphics, logos, course materials, and branding) is owned by Phoenix Collective or its licensors and is protected by intellectual property laws.
You receive a limited, non-exclusive, non-transferable, revocable license to use the Services for personal, non-commercial purposes. You may not copy, reproduce, distribute, sell, or create derivative works from Phoenix Collective content without written permission, except where permitted by law.
9) Acceptable Use
You agree not to:
- attempt unauthorized access, probe security, or bypass protections
- scrape, reverse engineer, decompile, or attempt to extract source code except where legally permitted
- impersonate others or misrepresent affiliation
- use the Services in a way that violates any applicable law or regulation
10) Third-Party Services
The Services may link to or integrate with third-party services (e.g., app stores, analytics, video hosting, payment systems). We do not control third-party services and are not responsible for their content, terms, or privacy practices. Your use of third-party services is governed by their terms.
11) Termination and Suspension
You may stop using the Services at any time. We may suspend or terminate access if:
- you violate these Terms,
- your use creates risk or legal exposure for us or others,
- required by law, or
- the Services are discontinued.
12) Disclaimers
To the fullest extent permitted by law, the Services are provided “as is” and “as available.” We do not warrant uninterrupted, secure, or error-free operation, or that defects will be corrected.
13) Limitation of Liability
To the fullest extent permitted by law, Phoenix Collective and its affiliates, officers, directors, employees, and contractors will not be liable for indirect, incidental, special, consequential, or punitive damages, or for loss of profits, data, or goodwill arising from your use of the Services.
If liability cannot be excluded, our total liability will be limited to the amount you paid (if any) to Phoenix Collective for the Services in the 12 months before the event giving rise to the claim.
14) Indemnification
You agree to indemnify and hold harmless Phoenix Collective from claims, liabilities, damages, losses, and expenses (including reasonable attorneys’ fees) arising from your User Content, your use of the Services, or your violation of these Terms.
15) Privacy
Your use of the Services is also governed by our Privacy Policy.
16) Changes to These Terms
We may update these Terms from time to time. If we make material changes, we will post updated Terms and update the “Last updated” date. Continued use after changes means you accept the updated Terms.
17) Governing Law and Dispute Resolution
These Terms are governed by the laws of Texas, USA, without regard to conflict of laws principles.
Dispute resolution: Mediation
Venue: Tarrant County, TX, USA
18) Contact
Questions about these Terms:
Email: contact@fishsocksllc.com
Mail: John King PO Box 1436 Grapevine, TX 76099